Technological advancement has often proven to be a significant tool in furthering various business agendas in different organizations. IT is expected to have an enormous impact on different organizations such as the telecommunication, service, and manufacturing organizations. This can be explained by how digital technology combines different elements such as transmission, processing, switching, and information retrieval.
This offers significant prospects for merging various service modes into a whole. However, the incorporation of technological change into an organization can present a set of varying challenges to the management.