Communications management is a vital knowledge area in project management. Communicating with the stakeholders is usually the key and primary factor which allows them to be satisfied even when the project management team bring up unexpected changes. Therefore, for any project manager, it is not only essential but also crucial to develop a robust and workable communications plan to ensure that all the stakeholders are kept updated on the project progress. The communications plan also helps to raise any unexpected challenges or issues that may come up in the course of implementing the project to the customer. The first task under communications is the planning phase. The project manager and the team must plan communications.
The plan must have elaborate and regular communication requirements for each of the project’s stakeholders. Such elements include but not limited to progress updates, unexpected changes, and investor circulars